F.A.Q. = Frequently Asked Questions
How much is postage?
We use Australia Post for our shipping. Our shipping fees include all packaging, postage and handling costs, these are listed in our Shipping Information section.
Can I request changes to the jewellery I am ordering from the website i.e. I need a necklace to be a little longer?
Yes, please contact us at info@sparklingdragondesigns.com.au with your request before placing your order, and we can discuss the changes required; some changes may incur an additional cost.
The piece I want to order is silver can I change it to gold?
Most designs can be created in gold or another colour, but you must contact us before ordering to confirm if this option is available and to check the price difference. (Please note the ability to change colours applies to most but not all our jewellery).
Do I need to pay a deposit?
When custom or special orders are placed I take a 50% deposit and the balance is paid when the jewellery is approved and ready. All regular orders placed online need to be paid in full upon ordering (payments are made at the end of the checkout procedure).
How long will it take for my custom jewellery to be made?
Due to the seasonal nature of weddings, design and creation time does depend on the time of the year and what is ordered. For instance special request for a change of jewellery colour or a large order of Wine Glass Charms will take longer. (Please keep this in mind when ordering to allow for delays). Most orders are usually able to be created or adjustments made between 2 and 4 weeks. Please advise us is you only have limited amount of time so we can accurately gauge if it will be possible to complete your order in time.
What is the jewellery made of?
Our handmade beaded jewellery is created using quality findings in a variety of colours such as silver plate, antique copper and black nickel. Sterling silver findings are available on request.We use all types of beads including; semi-precious gemstones, czech glass, crystal, pearls, lampwork and foil. Our designer also uses variety of materials such as felt, resin, and silk for a unique look. For individual jewellery please check each item description for further details.
Will I be able to try my custom designed jewellery on before buying?
This service is available only for special orders and/or brides who would like to try jewellery and only by prior appointment. (We are located in Mooroolbark Victoria).
How long until I receive my order?
Once your payment has been cleared your order will sent out. Depending on method of delivery chosen will dictate the delivery speed. However, if you have requested a special order they may around 2 to 4 weeks as each item is handcrafted.
How will my jewellery be packaged?
All jewellery in packaged in an organza bag and posted in a padded Australia Post bag. For more fragile items extra bubble wrap is added.
Do you sell wholesale?
Yes.
For wholesale enquiries please email us at info@sparklingdragondesigns.com.au or phone us on 0400 820 786.
How secure is the web site when paying by credit card?
We use Paypal which is a separate secure website, we have found this is the safest way to pay. We do not see your private payment details and are notified when your payment has been processed.
Do you ship internationally?
Yes, but we must be notified first that it is an international order. We ship to most overseas countries a shipping cost will be advised before checkout completion. Please note all prices are in Australian Dollars.
How long before a "Sold Out" item is back in stock?
As our jewellery is made as unique designs most of our pieces are one off creations. If you have seen a design on our website which has been sold please do not hesitate to contact us if you would like a similar piece created for you and we can discuss your options. Matching earrings, necklaces and bracelets can also created on request.
Can we choose a different colour for an item of jewellery?
Yes, there is no problem in making the item in the colour you want. I have a wide selection of colours. If there is a particular colour which I don’t have available there will be a small delay time to get in. Please note this design service will take time to make your request (approximately 2 to 4 weeks). A small deposit of 30% will also be required beforehand.
PAYMENT:
Please note that payment must be received within 14 days of placing your order, unless by prior arrangement. All orders not paid for within this time will be returned to stock and we cannot guarantee that the items will be available if your payment is received late.
No items will be posted without payment being fully received.
Direct deposit into Bank Account: information will be sent to you with your order confirmation (please note that goods purchased will not be dispatched until payment received to account). **If our Bank Details for some reason do not show up in the Check Out Process please email us**
Please mention your name in the description field when depositing, once a payment has been made please email confirmation that payment has been completed.
*** PLEASE NOTE: Funds transferred between banks can take up to 48 hours to process. Any concerns please check with your financial institution. We cannot contact banks on your behalf due to privacy laws ***
PAYPAL - We also accept Paypal. This is a highly secure site. Pay using your Paypal account or you can use Visa or MasterCard or Direct deposit.
TRANSACTION CURRENCY:
All products and shipping costs are in Australian Dollars.
International Residents:
Money Orders must be made out in Australian dollars - we will not accept any other currency.
If you send cash the bank charges AU$15 to cash foreign currency. You pay the fee.
If you send an International Money Order the bank Charges AU$15 to cash. You pay the fee.
PRODUCT DESCRIPTIONS:
Items that have been photographed may have been enlarged to show details. No guarantee is given that any of our products are colorfast.
All care has been taken to ensure that the information contained within this website is true, accurate and up to date. We take no responsibility for accidental errors or omissions.
