Return Policy

We aim for customer satisfaction and do our best to ensure the goods you ordered arrive promptly and in good condition.

However, in the rare event that you do have a problem with your order, contact us and we will do our best to fix it! All returns will be considered on a case-by-case basis. Please choose carefully. No returns are accepted without prior approval. We reserve the right to deny credit claims or returns at our discretion.

Note that there is a limit to the colour range displayable on a web page and may display differently on individual computer screens. It’s not always possible to display sizes accurately. Therefore, we are unable to accept any returns or claims due to the colour or size of an item.

We cannot exchange products if you change your mind or ordered too many items, you are however entitled to a refund, credit, or exchange if the goods are faulty, received in a damaged state (slight packaging damage or soiling not considered damage warranting replacement). The Guarantee does not cover willful damage, negligence, misuse or accidental damage caused by the user or other persons.

We do not accept responsibility for any allergic reactions to materials used in our jewellery and advise that it should be worn at your own risk. If you are susceptible to allergies with jewelry please contact us to discuss the option of stainless steel jewellery or sterling silver findings (please note these will cost extra).

To request a return please email us immediately upon receiving your goods at info@sparklingdragondesigns.com.au with a written explanation (and photo if possible) of your dissatisfaction of such product, along with proof of purchase. Once we accept your request, we will then email you a reference number.

Products need to be returned to us unworn and in their original condition within 7 days if your return is accepted. Upon receipt and acceptance of your return, will exchange, credit or refund your purchase price (not including shipping and insurance cost). We will notify you via email once your return has been processed.

If you have any questions regarding color, shape, or size, please email us before placing your order. We are more than happy to assist you in choosing the correct product. Once purchased we accept no responsibility of the item if any claim arises from its misuse or resale.

PRODUCT DESCRIPTIONS:

Items that have been photographed may have been enlarged to show details. No guarantee is given that any of our products are colorfast. All care has been taken to ensure that the information contained within this website is true, accurate and up to date. We take no responsibility for accidental errors or omissions.