Frequently Ask Questions

Yes, please contact us at [email protected] with your request before placing your order, and we can discuss the changes required; some changes may incur an additional cost.

Most designs can be created in gold or another colour, but you must contact us before ordering to confirm if this option is available and to check the price difference. (Please note the ability to change colours applies to most but not all our jewellery).

When custom or special orders are placed a 50% deposit it required and the balance is paid when the jewellery is approved and ready. All regular orders placed online need to be paid in full upon ordering (payments are made at the end of the checkout procedure).

Personalised Name Necklaces take 5-7 days.

Floating Charm Locket Photos and Stamped Discs take 7-10 days.

Wedding Jewellery 2-3 weeks. The design and creation time does depend on the time of the year and what is ordered. For instance special request for a change of jewellery colour or a large order of Wine Glass Charms will take longer. (Please keep this in mind when ordering to allow for delays). Most orders are usually able to be created or adjustments made between 2 and 4 weeks. Please advise us if you only have limited amount of time so we can accurately gauge if it will be possible to complete your order in time.

Our handmade beaded jewellery is created using quality findings in a variety of colours such as silver plate, antique copper and black nickel. Sterling silver findings are available on request. We use all types of beads including; semi-precious gemstones, czech glass, crystal, pearls, lampwork and foil. Our designer also uses variety of materials such as felt, resin, and silk for a unique look. For individual jewellery please check each item description for further details.

Floating Charm Lockets are either Nickle Free Alloy or Stainless Steel.

Aromatherapy Lockets are Stainless Steel.

This service is available only for special orders and/or brides who would like to try jewellery and only by prior appointment. (We are located in Mooroolbark Victoria).

Once your payment has been cleared your order will sent out. Depending on method of delivery chosen will dictate the delivery speed. However, if you have requested a special order they may around 2 to 4 weeks as each item is handcrafted.

All jewellery in packaged in an organza bag and posted in a padded Australia Post bag. For more fragile items extra bubble wrap is added.

Yes.

For wholesale enquiries please email us at [email protected] or phone us on 0400 820 786.

We use Paypal which is a separate secure website, we have found this is the safest way to pay. We do not see your private payment details and are notified when your payment has been processed.

Yes, but we must be notified first that it is an international order. We ship to most overseas countries a shipping cost will be advised before checkout completion. Please note all prices are in Australian Dollars.

If a floating charm is sold out please contact us, more stock is usually only 2 weeks away or sooner.

Yes, there is no problem in making the item in the colour you want. I have a wide selection of colours. If there is a particular colour which I don’t have available there will be a small delay time to get in. Please note this design service will take time to make your request (approximately 2 to 4 weeks). A small deposit of 30% will also be required beforehand.