[et_pb_section fullwidth=”on” specialty=”off” admin_label=”Section” transparent_background=”off” background_color=”rgba(255,165,164,0.65)” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off”][et_pb_fullwidth_header admin_label=”Fullwidth Header” title=”Frequently Ask Questions” background_layout=”light” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” parallax=”off” parallax_method=”off” content_orientation=”center” image_orientation=”center” custom_button_one=”off” button_one_letter_spacing=”0″ button_one_use_icon=”default” button_one_icon_placement=”right” button_one_on_hover=”on” button_one_letter_spacing_hover=”0″ custom_button_two=”off” button_two_letter_spacing=”0″ button_two_use_icon=”default” button_two_icon_placement=”right” button_two_on_hover=”on” button_two_letter_spacing_hover=”0″] [/et_pb_fullwidth_header][/et_pb_section][et_pb_section admin_label=”section”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″][et_pb_accordion admin_label=”Accordion” use_border_color=”off” border_color=”#ffffff” border_style=”solid” icon_color=”#ffa5a4″] [et_pb_accordion_item title=”How much is postage?”]
We use Australia Post for our shipping. Our shipping fees include all packaging, postage and handling costs, these are listed in our Shipping Information section.
[/et_pb_accordion_item][et_pb_accordion_item title=”Can I request changes to the jewellery I am ordering from the website i.e. I need a necklace to be a little longer?”]
Yes, please contact us at [email protected] with your request before placing your order, and we can discuss the changes required; some changes may incur an additional cost.
[/et_pb_accordion_item][et_pb_accordion_item title=”The piece I want to order is silver can I change it to gold?”]
Most designs can be created in gold or another colour, but you must contact us before ordering to confirm if this option is available and to check the price difference. (Please note the ability to change colours applies to most but not all our jewellery).
[/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to pay a deposit?”]
When custom or special orders are placed a 50% deposit it required and the balance is paid when the jewellery is approved and ready. All regular orders placed online need to be paid in full upon ordering (payments are made at the end of the checkout procedure).
[/et_pb_accordion_item][et_pb_accordion_item title=”How long will it take for my custom jewellery to be made?”]
Personalised Name Necklaces take 5-7 days.
Floating Charm Locket Photos and Stamped Discs take 7-10 days.
Wedding Jewellery 2-3 weeks. The design and creation time does depend on the time of the year and what is ordered. For instance special request for a change of jewellery colour or a large order of Wine Glass Charms will take longer. (Please keep this in mind when ordering to allow for delays). Most orders are usually able to be created or adjustments made between 2 and 4 weeks. Please advise us if you only have limited amount of time so we can accurately gauge if it will be possible to complete your order in time.
[/et_pb_accordion_item][et_pb_accordion_item title=”What is the jewellery made of?”]
Our handmade beaded jewellery is created using quality findings in a variety of colours such as silver plate, antique copper and black nickel. Sterling silver findings are available on request. We use all types of beads including; semi-precious gemstones, czech glass, crystal, pearls, lampwork and foil. Our designer also uses variety of materials such as felt, resin, and silk for a unique look. For individual jewellery please check each item description for further details.
Floating Charm Lockets are either Nickle Free Alloy or Stainless Steel.
Aromatherapy Lockets are Stainless Steel.
[/et_pb_accordion_item][et_pb_accordion_item title=”Will I be able to try my custom designed jewellery on before buying?”]
This service is available only for special orders and/or brides who would like to try jewellery and only by prior appointment. (We are located in Mooroolbark Victoria).
[/et_pb_accordion_item][et_pb_accordion_item title=”How long until I receive my order?”]
Once your payment has been cleared your order will sent out. Depending on method of delivery chosen will dictate the delivery speed. However, if you have requested a special order they may around 2 to 4 weeks as each item is handcrafted.
[/et_pb_accordion_item][et_pb_accordion_item title=”How will my jewellery be packaged?”]
All jewellery in packaged in an organza bag and posted in a padded Australia Post bag. For more fragile items extra bubble wrap is added.
[/et_pb_accordion_item][et_pb_accordion_item title=”Do you sell wholesale?”]
For wholesale enquiries please email us at [email protected] or phone us on 0400 820 786.
[/et_pb_accordion_item][et_pb_accordion_item title=”How secure is the web site when paying by credit card?”]
We use Paypal which is a separate secure website, we have found this is the safest way to pay. We do not see your private payment details and are notified when your payment has been processed.
[/et_pb_accordion_item][et_pb_accordion_item title=”Do you ship internationally?”]
Yes, but we must be notified first that it is an international order. We ship to most overseas countries a shipping cost will be advised before checkout completion. Please note all prices are in Australian Dollars.
[/et_pb_accordion_item][et_pb_accordion_item title=”How long before a ||Sold Out|| item is back in stock?”]
If a floating charm is sold out please contact us, more stock is usually only 2 weeks away or sooner.
[/et_pb_accordion_item][et_pb_accordion_item title=”Can we choose a different colour for an item of handcrafted jewellery?”]
Yes, there is no problem in making the item in the colour you want. I have a wide selection of colours. If there is a particular colour which I don’t have available there will be a small delay time to get in. Please note this design service will take time to make your request (approximately 2 to 4 weeks). A small deposit of 30% will also be required beforehand.